01 Introduction
Thank you for flying with DirPilot. This Refund Policy explains when you can request a refund for our services.
02 Directory submissions
Directory submission bookings are non-refundable. Once your payment goes through, the booking is final.
If a directory rejects your product, we replace it with a directory of similar authority at no extra cost.
03 Priority listings in the Hangar
If your Priority tool is not approved for the Hangar, you can request a full refund within 3 calendar days of the rejection notice. Once a tool has been approved and published, the sale is final.
04 Directory listings
If we decide not to add your directory to our list, we refund you in full. Once your directory has been added, the sale is final.
05 Unfinished checkouts
If you leave the payment page without paying, nothing is charged and your booking is cancelled, so there is nothing to refund.
06 Final sale
Except in the cases above, all purchases on DirPilot are final.
07 How to request a refund
Email [email protected] from the address on your account, with your booking reference (it looks like DP-7K3Q9). We reply within 2 business days.
08 Processing time
Approved refunds are sent back to your original payment method through Stripe within 5 business days. Your bank may take a few more days to show it.
09 Changes to this policy
We may update this Refund Policy from time to time. Changes apply to purchases made after the update; the date at the top shows the latest version.
10 Contact us
Questions about a payment? Email [email protected].